After-sale Service and Warranty
Respectable user: Thank you for
using our electric models. Please read through and abide by following relevant
standards and notices so as to protect your legal interest.
I. Matters Need
Attention
1. For the newly purchased bicycles had been
released, transported and stored for certain times, which may reduce the
capacity of battery in them, thus please be sure to charge the battery firstly
(it is suggested that the charging time for first time is not less than 10
hours) then use the electrical drive.
2. Never exhaust the battery to minimum
allowable voltage per usage; and charge it timely, which would extend the service
life of battery. Therefore, it is of great importance to form a habit of
charging every day, especially if the battery had been exhausted to its minimum
allowable voltage, while still be stored for a long term without charging, it
would damage the battery seriously and shorten its service life.
3. In case of charging, please be sure to use
the original charger offered by our company so as to achieve optimal charging
effect.
4. Do not dismantle the damaged
motor without permission or exchange parts that are not auxiliary products, and
please come to the special service network nearby for repairs timely.
II. Do not reform the bicycle
body, cable, electric parts, and motors and others affecting the bicycle’s
structural performance privately; modification on cables and electric device parameters
without permission would reduce the performance of whole bicycle or make electrical
equipment property invalid or other conditions.
III. “Three Guarantees” Standards of Electric Scooter
1. “Three Guarantees” Scope and
Time Limit of Parts
|
S/N |
Part Name |
Time limit of “Three Guarantees” |
“Three Guarantees” Details |
|
1 |
Motor |
36 months |
Replacement with a new one within
12 months is available, and takes charge of repairing within 15-36 months,
and all above activities are subject to hub mint-mark. |
|
2 |
Battery |
12 months |
It is possible to
exchange a new one within the previous 6 months if the battery capacity had
weakened by more than 50% (except for human factors) and so does a new
maintenance battery within previous 7-12 months (except for battery of
special model). |
|
3 |
Frame |
12 months |
It is possible to exchange a new
one if the bicycle deviates due to open weld, loose weld, breakage and
distortion, while above faults caused
by artificial reasons such as knocking, private modification etc are out of
the scope of “Three Guarantees”. |
|
4 |
Front wheel |
12 months |
It is possible to exchange a new
one in case of severe crazes, cracks and bearing out of its external diameter,
while above faults caused by overload or artificial damages are out of the
scope of “Three
Guarantees”. |
|
5 |
Seat cushion |
6 months |
It is possible to exchange a new
one if the leather is aged; cracks and floor breaks, while above faults
caused by overload or artificial damages are out of the scope of “Three
Guarantees”. |
|
6 |
Plastic part |
3 months |
It is possible to exchange a new
one if the bicycle peels due to quality problem and the depainting area is
less than 2cm2, while
damages or corrosion due to artificial reasons are out of the scope of “Three
Guarantees”. |
|
7 |
Rear rack, single & double
supports |
3 months |
It is possible to exchange a new
one if the bicycle deviates due to open weld, loose weld, breakage and
distortion, while above faults caused
by artificial reasons such as knocking, private modification etc are out of
the scope of “Three Guarantees”. |
|
8 |
Controller, charger and converter |
12 months |
It is possible to exchange a new
one if performance breakdown beyond repair occurs. |
|
9 |
Front fork (including cushion),
orientation column, tap, rear fork and rear cushion |
12 months |
It is possible to
exchange a new one if open weld, loose weld, breakage and oil leakage appear,
while above faults caused by artificial reasons such as knocking, private
modification etc are out of the scope of “Three Guarantees”. |
|
10 |
Flasher, horn, burglar alarm, lock,
instrument, brake crank and handle |
6 months |
It is possible to exchange a new
one if performance breakdown beyond repair occurs. |
2. Details beyond the Scope of “Three
Guarantees”
|
S/N |
Items Beyond the scope of “Three
Guarantees ” |
Time limit of “Three
Guarantees” |
Remarks |
|
1 |
Quick-wear parts and consumables
such as bulb, inner tube, brake shoe, motor hub-cap, rearview mirror, bumper,
brake oil, bicycle bracing wire, decorating parts, supports, plastic parts, leathers,
five-piece, advertising board, switches, spoke etc. |
Beyond
the scope of “Three Guarantees” |
1. Damaged new parts can be exchanged,
but relevant receipt shall be presented. 2. Parts damaged when unpacking can be
exchanged, but written documents shall be presented. |
|
2 |
Items contributed to personal
feelings such as sound volume and soft or hard degree etc. |
||
|
3 |
Articles gained through advertising
promotion, or gifts. |
||
|
4 |
Damages caused by irresistible
reason such as earthquake, flood, fire, lighting stroke, chemical corrosion
etc. |
||
|
Product beyond the valid period of “Three
Guarantees” or not our
auxiliary products could enjoy the “Three
Guarantees” services. |
|||
Phone: +86-18657166522
Fax: +86-571-85805121
E-Mail: info@rakxe.com
Receive the latest Rakxe news, events and promotions.
Spanish 
Portuguese
Russian