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After-sale Service and Warranty

 

Respectable user: Thank you for using our electric models. Please read through and abide by following relevant standards and notices so as to protect your legal interest.

 

I. Matters Need Attention

 

1. For the newly purchased bicycles had been released, transported and stored for certain times, which may reduce the capacity of battery in them, thus please be sure to charge the battery firstly (it is suggested that the charging time for first time is not less than 10 hours) then use the electrical drive.

2. Never exhaust the battery to minimum allowable voltage per usage; and charge it timely, which would extend the service life of battery. Therefore, it is of great importance to form a habit of charging every day, especially if the battery had been exhausted to its minimum allowable voltage, while still be stored for a long term without charging, it would damage the battery seriously and shorten its service life.

3. In case of charging, please be sure to use the original charger offered by our company so as to achieve optimal charging effect.

4. Do not dismantle the damaged motor without permission or exchange parts that are not auxiliary products, and please come to the special service network nearby for repairs timely.

 

II. Do not reform the bicycle body, cable, electric parts, and motors and others affecting the bicycle’s structural performance privately; modification on cables and electric device parameters without permission would reduce the performance of whole bicycle or make electrical equipment property invalid or other conditions.

 

III. “Three Guarantees” Standards of Electric Scooter

 

1. “Three Guarantees” Scope and Time Limit of Parts

 

S/N

Part Name

Time limit of Three Guarantees

Three Guarantees Details

1

Motor

36 months

Replacement with a new one within 12 months is available, and takes charge of repairing within 15-36 months, and all above activities are subject to hub mint-mark.

2

Battery

12 months

It is possible to exchange a new one within the previous 6 months if the battery capacity had weakened by more than 50% (except for human factors) and so does a new maintenance battery within previous 7-12 months (except for battery of special model).

3

Frame

12 months

It is possible to exchange a new one if the bicycle deviates due to open weld, loose weld, breakage and distortion, while above faults caused by artificial reasons such as knocking, private modification etc are out of the scope of “Three Guarantees”.

4

Front wheel

12 months

It is possible to exchange a new one in case of severe crazes, cracks and bearing out of its external diameter, while above faults caused by overload or artificial damages are out of the scope of Three Guarantees

5

Seat cushion

6 months

It is possible to exchange a new one if the leather is aged; cracks and floor breaks, while above faults caused by overload or artificial damages are out of the scope of Three Guarantees.

6

Plastic part

3 months

It is possible to exchange a new one if the bicycle peels due to quality problem and the depainting area is less than 2cm2, while damages or corrosion due to artificial reasons are out of the scope of Three Guarantees

7

Rear rack, single & double supports

3 months

It is possible to exchange a new one if the bicycle deviates due to open weld, loose weld, breakage and distortion, while above faults caused by artificial reasons such as knocking, private modification etc are out of the scope of “Three Guarantees”.

8

Controller, charger and converter

12 months

It is possible to exchange a new one if performance breakdown beyond repair occurs.

9

Front fork (including cushion), orientation column, tap, rear fork and rear cushion

12 months

It is possible to exchange a new one if open weld, loose weld, breakage and oil leakage appear, while above faults caused by artificial reasons such as knocking, private modification etc are out of the scope of “Three Guarantees”.

10

Flasher, horn, burglar alarm, lock, instrument, brake crank and handle

6 months

It is possible to exchange a new one if performance breakdown beyond repair occurs.

 

2. Details beyond the Scope of “Three Guarantees”

 

S/N

Items Beyond the scope of Three Guarantees

Time limit of Three Guarantees

Remarks

1

Quick-wear parts and consumables such as bulb, inner tube, brake shoe, motor hub-cap, rearview mirror, bumper, brake oil, bicycle bracing wire, decorating parts, supports, plastic parts, leathers, five-piece, advertising board, switches, spoke etc.

Beyond the scope of “Three Guarantees”

1.       Damaged new parts can be exchanged, but relevant receipt shall be presented.

2.       Parts damaged when unpacking can be exchanged, but written documents shall be presented.                            

2

Items contributed to personal feelings such as sound volume and soft or hard degree etc.

3

Articles gained through advertising promotion, or gifts.

4

Damages caused by irresistible reason such as earthquake, flood, fire, lighting stroke, chemical corrosion etc.

Product beyond the valid period of Three Guarantees or not our auxiliary products could enjoy the Three Guarantees services.


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